We answer every email.
The puzzle won't accept my move. Every puzzle has one best line — the move that wins material, mates, or saves the position. A move that is merely okay doesn't pay the toll. In chess we'd say: look for the forcing move.
My minutes ran out mid-scroll. Working as designed — that's flagging. Solve another puzzle, or raise your exchange rate inside the app.
I want to stop using ChessScroll. Remove your sealed apps in the app's settings, then cancel your membership in your App Store account settings. Deleting the app lifts its restrictions but does not cancel a subscription.
How do I restore my membership on a new phone? Install ChessScroll, open the paywall, and tap "Restore purchases." Membership is tied to your Apple account.
Something else is broken. Email us with your iPhone model and iOS version. Screenshots help.